How We Work
Our comprehensive accessibility workflow designed for continuous compliance
Our 4-Phase Accessibility Workflow
Initial Assessment
Comprehensive Site Evaluation
We begin by conducting a thorough assessment of your current accessibility statement and overall site compliance. This includes reviewing existing documentation, identifying gaps, and updating wording to meet current standards.
Key Deliverables
- Updated accessibility statement
- Site complexity assessment
- Technical architecture review
- Project scope documentation
Audit & Remediation
Comprehensive Progress Approach
Our comprehensive approach combines audit, remediation, and reporting processes to ensure consistent progress. This integrated methodology maximizes efficiency and minimizes downtime while maintaining site functionality and providing transparent tracking.
Key Deliverables
- Issue identification and analysis
- Comprehensive remediation implementation
- Monthly progress reports
- Updated accessibility statements
- Third-party blocker documentation
Final Validation & VPAT
Complete Compliance Verification
Once the remediation process is complete, we conduct a comprehensive site validation to ensure full compliance. We then issue a VPAT (Voluntary Product Accessibility Template) and perform a final accessibility statement update.
Key Deliverables
- Complete site validation
- Official VPAT certification
- Updated accessibility statement
Optimization & Monitoring
Continuous Excellence
Your site enters our optimization phase where we constantly monitor for changes, version updates, plugin modifications, and any other factors that might impact accessibility. We proactively audit new content and implement best practices for enhanced user experience.
Key Deliverables
- Continuous site monitoring
- Proactive issue prevention
- Best practice implementation
- Monthly accessibility statement updates
Comprehensive Audit & Tracking System
Our systematic approach ensures every accessibility issue is properly documented and tracked. From initial discovery to complete resolution, we maintain full visibility across your entire website.
Issue Discovery & Documentation
Our comprehensive audit process identifies and logs every accessibility issue with detailed documentation, screenshots, and remediation guidance for your development team.
Key Features
- Detailed issue identification and categorization
- Visual documentation with annotated screenshots
- WCAG 2.2 AA compliance mapping
- Priority-based remediation recommendations
- Developer-friendly implementation guides
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Comprehensive URL-by-URL Tracking
Every page of your website is systematically tracked and monitored, providing complete visibility into accessibility status across your entire digital presence.
Key Features
- Complete site-wide accessibility mapping
- Individual page compliance tracking
- URL-specific issue monitoring and resolution
- Progress tracking across all site sections
- Comprehensive reporting and analytics
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Essential Tools for Success
Ticketing System
Comprehensive client support system for handling legal issues, compliance queries, and general support requests. Every client concern is documented, prioritized, and tracked from submission to resolution.
Pally AI Assistant
Your intelligent accessibility companion that provides instant insights, answers questions about your compliance status, and offers expert guidance on WCAG standards and remediation strategies.
Evidence Locker
Evidence Locker
Legal-grade accessibility documentation
VPAT (Voluntary Product Accessibility Template)
Official VPAT certification document providing comprehensive accessibility compliance verification for legal protection
Accessibility Issue Summary Report
Comprehensive summary of all identified issues, resolution status, and remediation evidence with before/after documentation
Legal Threat Response Documentation
Pre-prepared response documentation for legal threats, including compliance evidence and remediation timelines
Monthly Compliance Monitoring Report
Continuous monitoring documentation showing proactive accessibility maintenance and issue prevention